Redefining Quality: Empowering Autonomous Teams for SaaS Excellence

Traditional roles within software development teams are being redefined in today’s fast-paced world of cloud platforms and Software as a Service (SaaS). The rise of DevOps has blurred the boundaries between development and operations, emphasizing speed, agility, and continuous delivery. Amid this transformation, the debate about whether to have a separate QA team is becoming increasingly irrelevant. Instead, the focus should shift to building autonomous, cross-functional teams equipped with the skills and ownership required to deliver high-quality SaaS products efficiently. Ronit challenges the conventional segregation of QA functions and explores how empowering teams with full accountability for development, quality assurance, and customer support creates better products and happier customers. Organizations can enhance collaboration, accelerate delivery cycles, and improve overall service reliability by fostering a culture where quality is everyone's responsibility. Through real-world examples and actionable strategies, this talk will guide attendees on structuring teams for independence, cultivating a mindset of shared accountability, and implementing practices that ensure efficient, customer-centric SaaS delivery and support. The future of SaaS excellence lies not in questioning the presence of QA but in reimagining how teams should deliver high-quality customer-focused solutions.