Debunking the QA KPI Myths and Make KPI Great Again
Everyone is focused on data and metrics to make major decisions. When it comes to software quality, KPI metrics can become a myth. Sometimes it works, sometimes you miss it. KPI metrics help determine the health of the product, as well as provide guidance for continuous improvement. In this session, Lisette will share what KPI have worked based on her experiences, and discuss how you can determine what KPI will work for your organization. Key takeaways from this session include:
- Determining the purpose of QA KPI for your needs
- Adapting the KPI Metrics to your organizational culture
- Practical QA KPI metrics that bring value to everyone in the organization for the health of the project and the team's health
- Determining QA KPI Metrics for only the QA team
- Defining QA KPI metrics for your product quality health
Lisette Zounon is an accomplished tech executive, serial entrepreneur, and quality engineering leader with two decades of experience helping people and companies improve the quality of their applications with solid tools, a simple process, and a smart team. She firmly believes that industry best practices, including implementing agile methodologies, DevOps practices, and leveraging Artificial Intelligence are invaluable to the success of any software delivery. Lisette was responsible for leading and managing high-performing quality and DevOps teams throughout all phases of the software development testing cycle; ensuring that all information systems, products, and services meet or exceed organization and industry quality standards as well as end-users requirements. She is a constant champion of advocating for best practices in QA and the transformative use of AI to reimagine DevOps efficiency and client satisfaction. Lisette has worked extensively with Fortune 100 technology companies, startups, and not-for-profits in the e-commerce, cloud services, telecommunications, finance, IoT, AI, and Robotics industries.