Crafting Metrics that Drive DevOps and QA Excellence
When delivering high-quality software at speed, metrics are pivotal in driving informed decisions and continuous improvement. However, not all metrics are created equal. Misguided Key Performance Indicators (KPIs) can lead to confusion inefficiency, and even undermine your DevOps and QA transformation efforts. In this session, we’ll combine the power of DORA metrics with practical strategies to craft metrics that redefine how your organization measures success. Drawing on real-world experience, we’ll discuss the purpose of metrics and learn how to determine the true purpose of QA and DevOps KPIs tailored to your organization’s unique needs and culture. We will discover practical value-driven metrics and actionable QA and DevOps metrics that foster alignment and bring value across teams. You will gain an understanding of strategic focus and the distinction between metrics that improve QA team performance versus those that elevate overall product quality. We will explore DORA Metrics Integration and how deployment frequency, lead time, change failure rate, and MTTR can transform your DevOps and QA processes. You will leave with the tools to avoid common KPI pitfalls and leverage effective metrics that drive team alignment, continuous improvement, and software delivery success. Don’t miss this opportunity to review your approach to KPIs and supercharge your DevOps and QA transformation.
Lisette Zounon is an accomplished tech executive, serial entrepreneur, and quality engineering leader with two decades of experience helping people and companies improve the quality of their applications with solid tools, a simple process, and a smart team. She firmly believes that industry best practices, including implementing agile methodologies, DevOps practices, and leveraging Artificial Intelligence are invaluable to the success of any software delivery. Lisette was responsible for leading and managing high-performing quality and DevOps teams throughout all phases of the software development testing cycle; ensuring that all information systems, products, and services meet or exceed organization and industry quality standards as well as end-users requirements. She is a constant champion of advocating for best practices in QA and the transformative use of AI to reimagine DevOps efficiency and client satisfaction. Lisette has worked extensively with Fortune 100 technology companies, startups, and not-for-profits in the e-commerce, cloud services, telecommunications, finance, IoT, AI, and Robotics industries.