Developing Apps Using GenAI…But Do You Know How to Test Them?
Everyone’s talking about using GenAI to optimize testing, but what happens when your app is GenAI-powered. This session explores how to test applications that generate dynamic, unpredictable outputs, where traditional approaches start to fall short.
We’ll introduce Softtek’s practical framework for validating GenAI systems, including how to evaluate semantic accuracy, prompt consistency, hallucination rates, and trustworthiness, backed by real lessons learned from enterprise projects. You’ll also see a live showcase of how our FRIDA Intelligent Test Automation (ITA) platform is evolving to address these new Quality Engineering Challenges.
Whether you're already building with GenAI or preparing to, this session will give you the strategy, vocabulary, and confidence to move forward — and to ensure your GenAI apps are not just cool, but reliable.
Laura Salazar Reyes
With more than 25 years of experience in the IT industry, Laura Salazar Reyes is currently responsible for Quality Assurance programs globally at Softtek, where she has managed QA and testing projects for Fortune 1000 companies in the Banking, Insurance, Retail, Telecommunications, High Tech, Airlines, and Government sectors. She and her team have been responsible for the company’s achievement of TMMi level 5 three consecutive times. Laura also became the first Latin American woman to be certified as a TMMi assessor within the entire American continent. In addition, she holds certifications as a SAFe Agilist and Scrum Master and has obtained certifications in management and leadership from institutions including Harvard Business School.
Laura has extensive experience in Functional Testing, Automation, Performance, and Mobile Testing, with expertise in testing CRM, ERP, SCM, and Social Networking applications. Currently, she leads Softtek's Automation & Innovation CoE, focusing on defining their QA Journey in Artificial Intelligence, developing strategies, models, and tools, including FRIDA ITA. Her passion for Quality Assurance and Testing extends to sharing her experience and knowledge through training at Softtek, with local universities, and at international events such as StarEast, where she has been a speaker. Her goal is to continuously evolve the world of testing to ensure the quality of applications as a way to improve the quality of life.
Hector Ramírez
Hector Ramirez is a Solutions Manager with 20 years of experience in IT, working with both existing accounts and new clients. His background includes roles from Automated Test Engineer to QA Delivery Manager, where he led a global team of over 120 professionals and provided 24x7 services worldwide using a Follow-The-Sun model.
Hector is a certified Project Management Professional (PMP) and has completed the Harvard Leadership Development Program, enhancing his skills and knowledge in project and team management.
His industry experience spans across High Tech, Transportation & Logistics, Banking & Financial Services, Retail, Healthcare & Insurance. He actively contributes to the Quality Engineering Practice through various initiatives and new developments in multidisciplinary teams.
Gerardo Herrera
With over 20 years of experience in IT, specializing in software development, test automation management, project management, configuration management, and business analysis, Gerardo Herrera is a seasoned Software Engineering Manager. He has spent more than 12 years leading large distributed teams and possesses eight years of expertise in software testing across functional, data warehouse, and business intelligence domains, including the implementation of automated testing frameworks. Certified as a Scrum Master, PSP Developer, and ISO Auditor, he excels in fostering agile collaboration, driving process improvements, and ensuring quality compliance. His leadership skills extend to government resource planning, financial oversight, and process optimization across logistics, industrial security, manufacturing, and corporate finance. Currently, he leads the development and implementation of Softtek's FRIDA Intelligent Test Platform, leveraging AI-powered test automation to enhance multiple projects and industries.