Maxine Thompson's team at Progressive had experienced several issues where individual contributors sometimes got released from projects due to reported lack of skills in certain areas such as communication, leadership engagement, collaboration, domain knowledge, as well as occasional technical gaps. The team realized a gap in the knowledge, confidence, leadership, communication, and technical skills demonstrated by some of their quality assurance analysts. The question was how to upskill their ICs to meet and overcome these challenges in the face of emerging and constantly changing...
Maxine Thompson
IT Manager
Progressive
Maxine Thompson has over 17+ years in IT, software engineering, telecommunications/cable, and financial industries. She has years of experience in QA management, application development, production support and vendor relations. As Director of Software Engineering, Maxine created strategies to deliver predictable, repeatable and optimal support for deploying, managing, and supporting software engineering applications (in stage and production) in a dynamic fast-paced cloud-based environment. Maxine is also a practitioner of Six Sigma, ISTQB training and CMMi models and has had the benefit of experience working with diverse groups and business units on a global scale.