STAREAST 2022 Keynote : The Human Factor of Testing


Wednesday, April 28, 2021 - 10:00am to 11:00am

The Human Factor of Testing

What does a crash in your app mean if it just happens to one person? Not a lot, usually! But what does it mean if that app is their only way to communicate with the outside world? Or--what does even a minor defect in your app mean when it’s supposed to be safeguarding the health of your community? It can degrade your user's trust and make them less likely to use your app. There are many defects that are easy to categorize as low priority but how does the context of the app change your reaction to defects? This is the human factor of testing—the way that our users and their use cases completely change our testing, often in unexpected ways. Join Jenny Bramble as she describes several applications she’s worked on and how the human factor has impacted her team’s testing and their responses to defects. She'll also talk about some of the apps we use every day and eframe some of the use cases in terms of the human factor. She’ll talk about the human side of defects and use cases from communication services to health to music to social media and how we as testers can be better at our jobs with more empathetic testing.

Jenny Bramble

Jenny Bramble came up through support and DevOps, cutting her teeth on that interesting role that acts as the 'translator' between customer requests from support and the development team before diving headlong into her career as a tester. Her love of support and the human side of problems lets her find a sweet spot between empathy for the user and empathy for her team. She's done testing, support, or human interfacing for most of her career. She finds herself happiest when she's making an impact on other people--whether it's helping find issues in applications, speaking at events, or just grabbing coffee and chatting.