The Human Factor of Testing

What does a crash in your app mean if it just happens to one person? Not a lot, usually! But what does it mean if that app is their only way to communicate with the outside world? Or--what does even a minor defect in your app mean when it’s supposed to be safeguarding the health of your community? It can degrade your user's trust and make them less likely to use your app. There are many defects that are easy to categorize as low priority but how does the context of the app change your reaction to defects? This is the human factor of testing—the way that our users and their use cases completely change our testing, often in unexpected ways. Join Jenny Bramble as she describes several applications she’s worked on and how the human factor has impacted her team’s testing and their responses to defects. She'll also talk about some of the apps we use every day and eframe some of the use cases in terms of the human factor. She’ll talk about the human side of defects and use cases from communication services to health to music to social media and how we as testers can be better at our jobs with more empathetic testing.