STAREAST 2019 Women Who Test Session - The Tester's Three C’s: Communication, Criticism, Confidence | TechWell


Friday, May 4, 2018 - 1:30pm to 2:15pm

The Tester's Three C’s: Communication, Criticism, Confidence

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Whether you are in an independent testing team and need to communicate formally or in an agile context communicating face-to-face, it can be difficult to do your job well when you are telling people what they don’t want to hear. Dot Graham presents examples of different types and styles of communication, including Virginia Satir’s communication interaction model, that can help you get your points across without rancor. Dot examines criticism—what it is, different types, and the DASR (Describing, Acknowledging, Specifying, and Reaffirming) model for sharing criticism. Since testers are often find themselves critics of other people’s work, knowing how we respond to being criticized can provide us with useful insight into how other may receive our criticism. To be an effective tester, it is important to understand criticism—from the viewpoint of both the giver and the receiver. Testers need to communicate their findings with just the right level of confidence because both under-confidence and over-confidence can be detrimental to your work and the project. Join Dot to explore these three C’s that enable you to be a better tester.

Dorothy Graham
Software Test Consultant

In software testing for more than forty years, Dorothy Graham is coauthor of four books—Software Inspection, Software Test Automation, Foundations of Software Testing, and Experiences of Test Automation—and is currently working with Seretta Gamba on a test automation patterns wiki. A popular and entertaining speaker at conferences and seminars worldwide, Dot has attended STAR conferences since the first one in 1992. She was a founding member of the ISEB Software Testing Board and a member of the working party that developed the ISTQB Foundation Syllabus. Dot was awarded the European Excellence Award in Software Testing in 1999 and the first ISTQB Excellence Award in 2012. Learn more about Dot at