STAREAST 2017 Tutorial - Get Your Message Across: Communications Skills for Testers | TechWell

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Tuesday, May 9, 2017 - 8:30am to 12:00pm

Get Your Message Across: Communications Skills for Testers

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Communication is at the heart of our profession. If we can’t convey our concerns in ways that connect with key members of the project team, our contribution is likely to be ignored—no matter how advanced our testing capabilities are. Because we act in an advisory capacity rather than being in command, our power to exert influence is almost entirely based on our communication skills. Join Julie Gardiner as she draws on techniques from psychology and marketing to help you get your message across. With people suffering information overload and deluged with emails, it is more important than ever to craft succinct and effective messages, using a range of communication modalities. Key themes include: non-verbal communication, presentation skills, persuasive writing, influencing skills, graphic communication, and communicating in teams and meetings. Delegates will use a range of hands-on exercises to practice the concepts being discussed.

 
Julie_Gardiner
CA Technologies

Julie Gardiner is a pragmatic, practical, and people-driven leader, specializing in testing, agile, and quality. An enthusiastic and passionate speaker, her presentations worldwide come from real-world experiences in her more than twenty-five years in the industry. As product management director at CA Technologies, Julie is able to influence software quality in tools and products that are meaningful to the testing domain. Previously Julie was head of testing and implementation for a well-known UK bank, and director of digital engineering and TQA for a consulting company.