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Monday, May 8, 2017 - 1:00pm to 4:30pm

Applying Emotional Intelligence in Your Testing

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As test managers and test professionals, we're constantly dealing with fragile egos, highly-charged situations, and pressured people playing a high-stakes game under conditions of massive uncertainty. We're often the bearers of bad news and are sometimes perceived as critics, activating people's primal fear of being judged. The concept of emotional intelligence (EI), popularized by Harvard psychologist and science writer Daniel Goleman, has much to offer test managers and testers. Key EI skills include self-awareness, self-management, social awareness, and relationship management. Julie Gardiner discusses how EI can be useful in dealing with anger management, controlling negative thoughts, processing constructive criticism, and dealing with conflict—all within the context of the testing profession. Explore the concept of EI, assess your own levels of EI, and look at ways EI can help. This lively session is grounded in real-life examples, giving you concrete ideas to take back to work.

 
Julie_Gardiner
Hitachi Consulting

Head of testing and implementation at a UK bank, Julie Gardiner provides consultancy, delivery, and training in all aspects of testing, management, and agile, specializing in risk, usability, and test management and using both traditional and agile methodologies. Julie is a certified ScrumMaster and agile coach with more than twenty-five years of experience as a developer, DBA, project manager, head of operations management, and head of R&D. She has held positions of test analyst, test team leader, test consultant, and test manager in the public sector and in financial, broadcasting, insurance, utilities, retail, web, and telecom industries. Julie’s philosophy is “If you’re not having fun, something is wrong.”