STAREAST 2017 Tutorial - Applying Emotional Intelligence in Your Testing | TechWell


Monday, May 8, 2017 - 1:00pm to 4:30pm

Applying Emotional Intelligence in Your Testing

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As test managers and test professionals, we're constantly dealing with fragile egos, highly-charged situations, and pressured people playing a high-stakes game under conditions of massive uncertainty. We're often the bearers of bad news and are sometimes perceived as critics, activating people's primal fear of being judged. The concept of emotional intelligence (EI), popularized by Harvard psychologist and science writer Daniel Goleman, has much to offer test managers and testers. Key EI skills include self-awareness, self-management, social awareness, and relationship management. Julie Gardiner discusses how EI can be useful in dealing with anger management, controlling negative thoughts, processing constructive criticism, and dealing with conflict—all within the context of the testing profession. Explore the concept of EI, assess your own levels of EI, and look at ways EI can help. This lively session is grounded in real-life examples, giving you concrete ideas to take back to work.

CA Technologies

Julie Gardiner is a pragmatic, practical, and people-driven leader, specializing in testing, agile, and quality. An enthusiastic and passionate speaker, her presentations worldwide come from real-world experiences in her more than twenty-five years in the industry. As product management director at CA Technologies, Julie is able to influence software quality in tools and products that are meaningful to the testing domain. Previously Julie was head of testing and implementation for a well-known UK bank, and director of digital engineering and TQA for a consulting company.