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Wednesday, May 4, 2016 - 8:30am to 10:00am

Lessons Learned in (Selling) Software Testing

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In 2013, Keith Klain quit his job as Head of the Global Test Center at Barclays Investment Bank to start a test consulting business based on context-driven testing principles. Keith has spent the past two years wading through industry dogma, pitching new ideas about testing to clients, hiring—and firing—testers, and trying to turn context-driven testing into a viable commercial approach. Succeeding in such a setting requires a balance of practical approaches that can driving improvements against “sunk cost” bias and decades of bad behavior by some test vendors and internal test departments. Keith’s successes and failures have validated the lessons he learned during his twenty-year software testing career and have taught him some new lessons he wasn’t expecting. Join Keith as he shares what has and hasn’t worked when talking to stakeholders about what they need vs. what they want, applying context-driven testing principles on projects that haven’t had any principles, and dealing with test case allergies and the “smarty pants syndrome.” Take back new insights in how to get things done without compromising your integrity.

Keith_Klain
Tekmark Global Solutions

Keith Klain is the Executive Director, Head of Software Quality Management for Tekmark Global Solutions, a full service telecoms and technology consultancy provider. For the last 20 years Keith has built software quality management and testing teams for global financial services and IT consulting firms in the US, UK, and Asia Pacific. Keith designed the Software Testing Education Program with the Bronx based non-profit Per Scholas which has graduated 150+ students from diverse backgrounds into jobs in technology. He was the Executive Vice President of the Association for Software Testing and the recipient of the 2013 Software Test Professionals Luminary award.