Wednesday, May 10, 2017 - 1:45pm to 2:45pm
How Lyft’s QA Inspires Customer Loyalty and Builds a Competitive Edge
- Lyft has grown into a multibillion dollar enterprise that is essential to the lives of millions in a short few years by emphasizing the customer experience.
- In this session, Heather and Kristel will present the key tenets of building a scalable QA practice to drive growth in a highly competitive space.
- We will talk about Lyft’s mobile QA best practices and learnings that enabled the engineering team to deliver a consistently high customer experience.