STAREAST 2021 Concurrent Session : Psychological Safety: Bad News Does Not Smell Good with Time!

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Wednesday, April 28, 2021 - 3:45pm to 4:45pm

Psychological Safety: Bad News Does Not Smell Good with Time!

We have lived through the traditional Command and Control culture where leaders used to “shoot the messenger”. Leaders would say, “Don’t Bring Me Problems, Bring Me Solutions!”. If leaders cannot handle the truth nobody will tell them the truth. High-Performance Teams build complex business solutions with high quality. Most often they are successful on their first try but sometimes they need to learn from experimentation. In these cases, it is better to deliver bad news than bad product. For team members to share bad news they must feel safe to share reality. If Organizational Culture does not empower people to feel safe, they will hesitate to take risks. They may see opportunities to innovate or have creative ideas to achieve business agility. But if the thought of stepping forward creates a sense of danger, most people are going to think twice. This means hindered development, both for the company and for the team members. Jagdish Karira will share how can your organization better promote psychological safety at work. He will share top seven leadership approaches that enable psychological safety. Psychological Safety is the key to High-Performing Teams. Safe culture leads to learning fast. Psychological Safety empowers High Performance teams to demonstrate trust and transparency.

Jagdish Karira
Cognizant Technology Solutions Corp.

Jagdish Karira leads an agile and DevOps digital transformation services practice at one of the leading consulting companies. Jagdish is an innovative, self-motivated, result-oriented, fiscally responsible, pragmatic, relentless, as well as a Scaled Agile Framework (SAFe®) Program Consultant (SPC), SAFe® DevOps Practitioner (SDP), ICAgile® DevOps Certified Professional who is Coaching Agile Transitions with Lean Change Management. He is Agile/DevOps Leader and business partner/influencer who leads digital transformation engagements to align Business, IT organizations with Operations to achieve business agility. Provides thought leadership, strategic transformation coaching to client executives to become a trusted advisor. He has led business and IT transformations for major global corporations in a variety of industries, including sports, media, entertainment, health care, financial services, manufacturing, energy, security, telecommunication, logistics, automotive, and transportation. He has presented at Global SAFe Summit 2019, Agile + DevOps East 2019 and many more conferences.