Emotional Intelligence in Software Testing
Emotional intelligence has risen to a high level of prominence in corporate and cultural conversations. Quality professionals have a unique opportunity to benefit their teams by refining their nontechnical skills in the categories of self-awareness, self-management, social awareness, and relationship management. Honing these skills can mitigate real-world challenges in the QA workplace, such as schedule pressures and rapidly changing priorities; feeling unheard or silenced; facing blame, disrespect, or lack of trust; or feeling left out of the loop on information critical to your job. You'll learn how to spot trigger issues and channel negative emotions into productive behaviors, refine communication to your audience and stakeholders, overcome areas of imbalances in professional respect, give help and earn loyalty, and deliver tough messages with good data and a dash of humor—ultimately, helping your teams go faster.