STAREAST 2020 Concurrent Session : Driving Testing Insights with the Voice of the Customer


Wednesday, May 6, 2020 - 2:45pm to 3:45pm

Driving Testing Insights with the Voice of the Customer

Testing is the final step prior to launch, and as a result, testing timelines are often compromised to meet overall project timelines. Under these circumstances, a risk-based testing strategy becomes the status quo to roll out the product with minimal priority issues. To leverage risk-based tests, teams have traditionally relied on a tester-centric approach by focusing on the testers' subject matter expertise, the application's defect-prone areas, and frequently executed test cases. However, we now have an opportunity to enhance and transform our risk-based testing approach to be more user-centric. With a technology backbone, the “voice of the customer” research method describes the needs of a company’s customers instead. This information is collected through various channels: surveys, call data, focus group outputs, case studies, and social media. Learn how to leverage artificial intelligence, machine learning, and social media together to create user-centric testing insights that can inform new risk-based testing techniques.

Nandini Kalyanasundaram
Deloitte Consulting LLP

Nandini Kalyanasundaram is a manager within Deloitte’s quality engineering practice. She has more than 12 years of hands-on experience in driving large test delivery engagements focused on efficiency, optimization, and adoption of next-generation technologies. Nandini has worked with both telecom and health care clients.

Chaithanya Kolar

Chaithanya Kolar is a specialist leader in Deloitte’s systems integration practice with 15 years of experience in the information technology field. He is focused on managing complex testing efforts for critical system integrations initiatives. He has extensive experience in leading and driving implementations in specialized testing areas such as Test Data Management, Mobile Testing, Test Automation, Risk Based Testing, Service Virtualization and new, innovative solutions. His designation is equivalent to a senior manager in Deloitte. Chaithanya understands the importance & nuances of balancing strategic priorities, business requirements and technical capabilities with user adoption and change management preparations.