STAREAST 2021 Bonus Session : Continuous Everything for a 5 Star Customer Experience

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Thursday, April 29, 2021 - 8:45am to 9:45am

Continuous Everything for a 5 Star Customer Experience

Understand how the world's second largest telecommunications organisation is transforming their ways of working to accelerate time to market, whilst also improving quality, to differentiate themselves in an extremely competitive market - including:

  • How continuous testing transformed our Agile and DevOps, delivering 'Wow' experiences to customers, driving 'shift-left' and moving from a scrum-fall to true Agile delivery
  • The journey that has led us to our success, what the right ingredients were and the pitfalls to avoid
  • How modernising our way of working is helping to drive "Simplify", the company's strategic transformation program
  • The role of human-centered design and the right partnerships in helping scale continuous testing and continuous delivery roll-out

Brought to you by:

 

Glyn Martin
BT

An accomplished servant leader with exceptionally high standards, Glyn Martin is currently responsible for transforming Testing & Quality Assurance at one of the world's leading communications services companies. Transformation is Glyn’s passion and he is increasingly being recognised globally as a QA industry expert.

Prior to this Glyn held roles across a number of Technology and Innovation disciplines, ranging from leading on cyber security for BT's Business-to-Employee and Wholesale & Ventures operations to delivering the largest global instance of Oracle's Fusion Human Capital Management.