Assuring Superior Customer Experience in the Digital Reimagination™ Era | TATA Consultancy Services Industry Technical Presentation
In this era of Digital Reimagination™ where customer loyalty is fickle, organizations are compelled to deliver superior customer experience in order to stay relevant. In such a scenario, Quality Assurance (QA) and Testing functions need to assume greater importance, while delivering products and services to customers. They need to assure a seamless and superior customer experience each time, every time.
Join TCS and Comcast as they share insights on:
• The changing face of QA and Testing in the Digital Reimagination™ era (TCS)
• Levers to assure superior customer experience (CX)
• Digital transformation @Comcast
• Challenges and opportunities in this digital journey
• Assuring superior CX @Comcast
Joel Rieck is a Senior Manager of Quality Assurance at Comcast Cable with over 12 years of experience in testing. Throughout his career he has led and managed transformative testing initiatives, end-to-end program testing solutions, multiple process implementations, innovative solutions, and automation initiatives in an onshore/offshore-resourcing model. Joel is currently responsible for quality delivery across several domains including OSS, BSS, Service Assurance, Back Office Event Mediation, Provisioning and Big Data at Comcast Cable.
Chinmayanand Jha is a Senior Consultant of Test Data Management (TDM) at TCS with over 9 years of experience. He has led multiple global TDM consulting initiatives to assess process maturity, identify improvement opportunities and provide recommendations. Chinmay is currently responsible for the delivery of the Test Data Management functions at Comcast.